DECEMBER 9-12 | LAS VEGAS
Frequently Asked Questions
2025 SSKO
FAQ’s
When is Edmentum’s Sales and Services Kick Off taking place?
Tuesday, December 9 – Friday, December 12
Where will Edmentum’s Sales and Services Kick Off take place?
SSKO will take place at the Conrad Hotel at Resorts World Las Vegas.
How do I get there (travel logistics)?
All flights must be booked in Navan through the link that was provided. U.S. employees, please select a round-trip flight for $600 or less. If flights under $600 are unavailable or if travel requires additional time, consult your manager and CC your ELT member’s Executive Assistant before booking to request an exemption.
All travelers should purchase a coach round-trip ticket within Edmentum’s travel policy. We will provide shuttle transportation from the Harry Reid Airport in Las Vegas to Resorts World on Tuesday and will get you back to the airport on Friday. Visit our Transportation page for the details.
Will I have to share a hotel room with a colleague?
No, everyone will have their own hotel room!
I won’t be able to travel to the meeting. Will there be a virtual attendance option?
SSKO is intended to be an in-person event for Sales and Customer Success professionals and those who support them. Keynote sessions will be recorded for viewing after the event for Edmentors who are not in attendance.
Attendance is required. If you believe you have a valid reason for exemption, follow these steps by Friday, October 17, 2025:
- Discuss with Your Leader: Share your situation and reason for requesting an exemption.
- Complete the Exemption Request Form: Exemption Form
- Leader Review & Approval: Submit the form to your leader for review.
- HRBP Routing: After leader approval, route the form to your HR Business Partner.
- Final ELT Review: The Executive Leadership Team will make the final decision.
- Notification: You will receive confirmation of approval or denial.
I will be on leave during Edmentum’s SSKO; do I need to attend?
If you are on leave, you will not be able to attend this year.
If I need to arrive early/stay late to avoid excessive travel time, will Edmentum pay for that?
If your manager approved of you arriving early/staying late, please notify your team’s executive assistant to receive ELT approval. If approved, your additional hotel room, meals and travel to and from the airport will be reimbursed by Edmentum under the conditions of the Travel Policy. You can access the Edmentum travel policy by reviewing the Employee Handbook accessible through ADP and SharePoint, or by logging into Navan and clicking “Your Flight Policy” when booking
If you are arriving from the UK, your stay at Conrad Resorts World has already been extended.
Am I able to travel outside the designated hours to avoid multiple connections and/or excessive travel times?
We’ve had a few employees ask about travel outside of the designated hours, due to excessive travel times and multiple connections. Please work with your leader to find the best available option and if you need to extend your travel, please work with your team’s executive assistant.
What if I find a flight outside of Navan that is less expensive?
All Edmentors must book travel through Navan for a variety of reasons regardless of cost. These include:
- Duty of Care (DOC) – Edmentum is responsible for our people’s health, safety and well-being while traveling for corporate sponsored events
- Travel Manifests – So we can find you if something happens and you aren’t in the expected location. This aligns with DOC.
- Reporting – This allows us to track costs, identify trends, provide a more complete picture of spending, allowing us to better plan for future needs.
It is also important to note that search results are based on your selected criteria and other factors, including company policies. Fare, schedule or availability information may not be complete or in neutral order.
What should I do about travel to/from my home and the airport?
Please select the most cost-effective option when planning your travel to and from the airport. Should you choose to extend your stay in Las Vegas, keep in mind that any parking costs beyond Tuesday-Friday are a personal expense and will not be reimbursed by Edmentum. Our T&E guidelines require that Edmentors select off-site, long-term parking rather than directly at the airport.
What if I want to drive to Edmentum SSKO?
Choosing to drive to SSKO will require your manager’s approval. Edmentum policy states that employees may use their personal car as an alternative for air travel only when it is more economical or if other transportation modes are not available. On long-distance trips, (i.e., more than 150 miles), car rental should be considered as the least costly alternative. Please see Edmentum’s full travel policy for information on renting a car using Concur. Self-parking at Resorts World is $18 per entry.
I’d like to extend my trip to Las Vegas. Is that possible?
Due to low availability, Resorts World is not able to extend Edmentum’s negotiated rate beyond the night of Thursday, December 11. Should you wish to extend your stay for leisure, you should make your own arrangements at Conrad Resorts World or another location in Las Vegas.
I have a request for my hotel room (i.e., near/far from elevator, floor request, etc.)
While we will do our best to accommodate requests from the attendee survey, rooms are assigned at check-in depending on what the hotel has available. You may ask the front desk if there is another room that meets your preferences, but our contract does not guarantee any room types or locations. Note that the Conrad Hotel inside Resorts World is non-smoking, pets are not allowed, and all rooms have a small refrigerator for medicine or other needs.
Can I have early check-in/late check-out?
We will work with the hotel to accommodate as many requests as possible, but these are not guaranteed. However, you are welcome to drop your bag at the front desk of Conrad Resorts World and explore the surrounding area until check-in at 4 p.m.
Will there be meeting accommodations for those with disabilities?
We are committed to accommodating all attendees with disabilities. If you have circumstances that require special accommodations, please contact your HR Business Partner.
How do I share my eating restrictions? Will there be accommodations?
You will receive a survey that includes a chance to note your preferences. All food options will have a descriptive sign naming common allergens, and some preferences may require a separately plated meal. If you are in doubt onsite, please ask one of the DCDMC staff members (wearing Edmentum lapel badges) or a member of the hotel catering staff.
How should I dress?
Generally speaking, keep it smart casual (jeans are just fine!) and remember to pack comfortable shoes. Thursday night is your opportunity to dress up a bit – attire is generally a mix of business formal and cocktail.
Will there be time for recreational activities?
The SSKO Agenda is fairly full from 6pm Tuesday until 10PM on Thursday. Teams will have the opportunity to plan smaller team nights on Wednesday evening.
I’m unable to cover business expenses using my personal cards. Who can help me?
We recognize that everyone’s personal financial situation is different. Please contact your manager if you need accommodation or guidance on handling expenses related to SSKO travel.
Can my family or another guest stay with me in my hotel room?
Yes. However, guests may not participate in any official Edmentum activities or events. Additionally, please be aware that no one under 21 years of age is allowed to possess or consume alcoholic beverages, play any gambling game or slot machine or loiter in any gaming area. It is unlawful to aide, assist or permit a person under the age of 21 years to participate in these activities – doing so puts Edmentum and the rest of the SSKO Conference at risk.
How do I sign up for a session using the Whova Event App?
To register, simply click on the + icon next to the session name in the App.
If I am a non-exempt/hourly employee, how do I document my time to attend Sales and Services Kick Off?
Details will be shared with non-exempt/hourly employees prior to SSKO.
What is considered work time or working hours that should be tracked during the SSKO conference?

If I am a non-exempt or hourly employee, will I qualify for overtime pay during SSKO?
If you work over 40 hours during your standard workweek, you will be compensated for overtime. To help us manage overtime, please obtain your manager’s permission before working any overtime as much as practical. Please refer to the section on “Time-Keeping for Non-Exempt Employees” in the Edmentum Global Employee Handbook.
How should my working hours be tracked during the Sales and Services Kickoff conference?
Working hours should be tracked and reported in the same way in which they are usually tracked and reported, through ADP for manager review.
How will I expense my travel costs after the event?
All travelers should use Navan for expense reporting.
Details
Travel & Expense Guidelines
Covered Costs
- Hotel Room, Tax, and Resort Fees: These will be billed directly to Edmentum’s master account. No action is required from employees for these charges.
- Meals & Beverages: Standard meals, snacks, and beverages are provided throughout the conference, except for Wednesday evening’s team dinner, which is intentionally left open for informal team gatherings.
- Basic Internet Access: Included at Resorts World Las Vegas.
Employee Responsibility
- Incidentals: Upon check-in, you’ll be asked to provide a personal credit card. Charges for incidentals (e.g., minibar, room service, in-room movies) are your responsibility and will not be reimbursed.
- Upgraded Services: Expenses for upgraded internet, premium meals, or alcohol outside of approved events are not reimbursable.
Reimbursable Expenses
All reimbursable items must comply with Edmentum’s Global Travel & Expense Policy and be submitted via Navan. Be sure to select the project code “SSKO” when submitting your expense report.
Reimbursable Expenses
All reimbursable items must comply with Edmentum’s Global Travel & Expense Policy and be submitted via Navan. Be sure to select the project code “SSKO” when submitting your expense report.
Reimbursable items include:
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- Transportation: To/from your home airport or airport parking during official conference dates. If your trip includes personal travel, prorate parking accordingly.
- Travel Day Meals: Only meals not provided by Edmentum on arrival and departure days.
- Standard Baggage Fees: As outlined in the Travel & Expense Policy.
Guest Policy
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Guests traveling with Edmentum employees are not permitted to attend any official company activities or events.
Important Reminders
- Expense Submission: All travel-related expenses must be charged to your department budget and submitted under the “SSKO” project code.
- Non-Reimbursable Items: Examples include babysitting, house sitting, in-room bar service, shoe-shines, and any personal or unreasonable expenses.
If you have questions about what qualifies as a reimbursable expense, please contact your manager or refer to the full Travel & Expense Policy.
Details
Conduct Guidelines
Professionalism & Participation
SSKO is a work-sponsored event, and all attendees are expected to maintain the same level of professionalism as they would in any Edmentum office or virtual setting. This includes:
- Full Participation: Attendance is required at all scheduled sessions, including keynotes, breakouts, and networking events. Please do not depart the hotel until the meeting officially concludes on Friday morning.
- Engagement: Be present and engaged at the start of each day’s programming. Laptops and power cords should be brought to all sessions to support active participation.
- Attendance is subject to being in good performance standing at the time of the event.
Alcohol Policy
Alcohol may be served at designated events. Responsible consumption is expected. Any behavior that compromises safety, professionalism, or the reputation of Edmentum may result in disciplinary action.
Dress Code
Business casual attire is appropriate for all sessions unless otherwise noted. Please ensure your appearance reflects Edmentum’s values of professionalism and respect.
Behavioral Standards
All employees are expected to uphold Edmentum’s standards of conduct, including:
- Respectful and courteous interactions with colleagues, partners, and hotel staff.
- Avoidance of disruptive behavior, including excessive personal calls, inappropriate language, or unprofessional conduct.
- Compliance with all company policies, including harassment, drug and alcohol, and acceptable use policies.
Policy Reminders
The following policies remain in full effect during SSKO:
- Harassment & Discrimination: Zero tolerance for any form of harassment or discriminatory behavior.
- Substance Use: Employees must not be under the influence of controlled substances while participating in SSKO events. Responsible alcohol consumption at approved functions is permitted.
- Attendance & Absence: Unexcused absences or failure to report attendance issues may result in corrective action.
- Solicitation & Distribution: Company policies on solicitation apply during all SSKO activities.
Accountability
Violations of these expectations may result in corrective action, up to and including termination, as outlined in the US Employee Handbook.
If you have questions or need clarification, please contact the People and Culture Team or refer to the full handbook available on Homeroom.